Terms & Conditions

SWK Marketplace (marketplace.swkghana.org) is a curated digital marketplace connecting eco-conscious buyers with verified youth-led green entrepreneurs across Ghana. Every product listed must align with UN Sustainable Development Goal 12, Responsible Consumption and Production.

By creating an account, listing a product, or placing an order, you agree to these terms.

All payments are made to SWK Ghana through our payment provider, Paystack, by mobile money or card. SWK Ghana holds the money in escrow while the vendor fulfils the order, and releases it to the vendor only once delivery is confirmed.

You are welcome to ask a vendor questions, but never pay a vendor directly. Payments made outside the platform are not protected by SWK Ghana.

To sell on SWK Marketplace, vendors must:

• Be approved by the SWK Ghana team before listing any product
• Offer products that are eco-friendly and sustainably sourced or produced
• Not use harmful chemicals, non-biodegradable materials, or damaging processes
• Provide accurate product descriptions, photos, pricing, and stock information
• Confirm paid orders within 24 hours and dispatch them promptly
• Arrange delivery with the buyer, using the phone number they give at checkout
• Keep their mobile money or bank payout details up to date

SWK Ghana charges a 15% service commission, calculated on the order total (including the delivery fee). It is deducted before the payout is released and supports the platform and SWK Ghana’s youth development programmes. There are no listing or monthly fees.

SWK Ghana sends the remaining 85% to the vendor’s mobile money or bank account after delivery is confirmed. If an order is refunded following an investigation, no payout is made for it.

All listings are reviewed for SDG 12 alignment before going live, and again when their words, photos or category change. SWK Ghana may reject or remove any listing, or suspend any vendor account, that does not meet our sustainability criteria or these terms.

• Pay at checkout through Paystack. Your money is held in escrow until you confirm delivery.
• Products marked “Sample” are demonstrations. Their checkout uses a test payment: no money is taken, nothing is delivered, and no contract of sale is formed.
• Give an accurate delivery address and a phone number the vendor can reach.
• Check your order when it arrives, and confirm delivery once it matches its description.

SWK Marketplace currently delivers within Ghana. Delivery costs a flat GHS 20 for each shop in your cart, however many of that shop’s products you buy, and is shown before you pay. Each item from a cart becomes its own order; each shop arranges its delivery and will call the phone number you gave at checkout. Vendors aim to dispatch within 1–3 business days of confirming an order, and you’ll get an email when it’s on its way.

When your order arrives, press “Confirm delivery” on your order page. This releases your payment to the vendor and cannot be undone.

If you have neither confirmed delivery nor reported a problem within 7 days of the order being marked as dispatched, SWK Ghana may confirm delivery on your behalf, after trying to contact you and checking with the vendor, so that the vendor can be paid.

If an order doesn’t arrive, arrives damaged, or is significantly different from its description, don’t confirm delivery. Press “Report a problem” on your order page within 7 days of dispatch. Your payment stays on hold while SWK Ghana looks into it with you and the vendor, usually within 2 working days.

Where the problem is confirmed, SWK Ghana refunds you in full to the card or mobile money account you paid with. Refunds usually arrive within 3–10 working days, depending on your bank or network. If an item can be returned, the vendor arranges collection. Perishable goods, such as fresh produce, can’t be returned, but problems with them are still covered by a refund where appropriate.

Once you confirm delivery, the payment is released and SWK Ghana can no longer hold it back. If an issue appears afterwards, contact us and we’ll try to help you resolve it with the vendor.

You can cancel an order at any time before paying for it. Once you’ve paid, contact SWK Ghana as soon as possible: if the vendor hasn’t dispatched the order yet, we’ll cancel it and refund you.

Only buyers who have completed and confirmed delivery of an order may review the product. Reviews must be honest and respectful. SWK Ghana may remove reviews that are fraudulent, abusive, or unrelated to the product.

You are responsible for the accuracy of your account information and the security of your password. SWK Ghana may suspend accounts involved in fraud, misrepresentation, greenwashing, or abuse of the platform.

SWK Ghana acts as a trusted intermediary between buyers and vendors. While we verify vendors and curate listings, products are produced and fulfilled by independent entrepreneurs. SWK Ghana’s liability for any transaction is limited to the amount paid for the relevant order.

We may update these terms from time to time. Material changes will be announced on the platform. Continued use of SWK Marketplace after changes take effect constitutes acceptance of the updated terms.

Questions about these terms? Contact SWK Ghana at info@swkghana.org · Accra, Greater Accra Region, Ghana.

See also our Privacy Policy.